Departure & Pre-Arrival Cleaning
Properties will have a minimum 24-hour waiting period between the last departure from that property and the next arrival. A minimum time frame of 3 hours after departure will be required for any entry to a property to begin the cleaning/sanitization and ventilation of the property. Fresh air must be allowed to circulate for at least 20 minutes before the cleaning process may begin, and if possible, all windows should be left open during the entire cleaning process.
Appropriate PPE (personal protective equipment) must be used by cleaning and maintenance staff, including masks, disposable gloves, and in some cases face shields or splash goggles. Face shields or splash goggles should be utilized particularly for anyone entering the property within the 3-hour time period for respiratory droplet settling. PPE gear is safely disposed of after use, and staff wash hands regularly according to CDC recommendations.
The first step will be to ventilate the property, then cleaning may proceed.
The second step is cleaning and may begin after the minimum 3-hour timeframe for droplet settling. Cleaning is defined by the CDC as "the removal of germs, dirt, and impurities from surfaces. It does not kill germs, but by removing them lowers their numbers and the risk of spreading infection." Sanitization refers to reducing the number of potential viruses or other germs to a safe level by cleaning.
The third and final step is disinfection, which comes after a thorough cleaning and refers to killing nearly 100% of viruses/germs by using disinfecting products. Special attention is given to major surfaces and high-touch areas. A team member will also inspect the property for cleanliness before arrival.
All linens and towels are professionally laundered, and comforters, duvet covers, and blankets, etc. are also laundered between guests.
Mid-stay Housekeeping and Maintenance
Depending on the length of your stay, a mid-stay cleaning service may be included. Typically, the service is included on stays of 5 days or more and is a top-to-bottom clean. Due to current restrictions and guidelines, we are working with guests directly to schedule any required cleaning or maintenance tasks for a time that the guests will be out of the unit. Non-essential maintenance tasks may be scheduled for after the guests’ departure, and mid-stay housekeeping may or may not be undertaken depending on the circumstances.
When entering the unit, staff will wear protective PPE gear and, when possible, will enter only when the property is vacant. Staff will safely remove any cleaning PPE gear and dispose of properly after departing the property.
The following duties will be performed during a mid-stay clean, if one is scheduled.
- Clean, wipe, and disinfect the kitchen countertops according to the above guidelines.
- Clean and run the dishwasher on highest heat setting.
- Sweep and vacuum all heavily trafficked areas
- Change and replace linens, make beds, and replace towels.
- If we run the washer and dryer, it will be on the highest heat setting.
- We will clean, empty trash, and replace the garbage liners.
- Clean, wipe, and use disinfecting products on bathtubs, showers, sinks and toilets.