Our experienced Reservation/Sales Department gives personal and reliable service to owners, owner guests, and rental guests. We aim to build lasting relationships through excellent communication and timely and comprehensive follow-up. We utilize a web-based software, Streamline, which allows owners to review their unit’s availability in real time and book owner and guest stays via the internet. Owners can also always call into the Reservations Department at any time with questions or to book stays in their properties.
Our marketing program is extensive and reaches out to both domestic and international guests, and we have abundant affiliations with tour operators, agents, and other promotional partners. Our property and rental management software integrates across many platforms, ensuring real-time availability and bookings from anywhere in the world as well as sophisticated rental property listings, rate management, and full-cycle guest marketing.
Our front desk is available for receipt and delivery of packages as well as other concierge services, office amenities and coordination of services.
MAINTENANCE & HOUSEKEEPING
We employ our own skilled maintenance and housekeeping departments, centrally located in Aspen, to provide both routine and specialized high-quality service. Our maintenance technicians are experienced and very familiar with the Aspen property management scene. Our housekeeping staff provides professional cleaning service, amenities, professionally cleaned towels, and linens, paper products, and a myriad of special requests.
Weekly unoccupied unit checks are provided, and the maintenance department is staffed 7 days a week and available 24/7 in the event of an emergency.
ACCOUNTING & ADMINISTRATION
Our bookkeeping department issues monthly owner statements, which are also available online via our web-based software, and handles accounts payable and income accounting for our unit owners.
We are experienced in property management and administration, and we keep well up to date with rapidly changing statutes, regulations, tax and reporting requirements, etc.